Artificial intelligence (AI) is disrupting the casino industry by improving operational productivity, improving customer support, and personalizing player interactions. According to a 2023 study by Deloitte, AI systems are forecasted to boost revenue in the gaming industry by 30% over the next five twelve months, as casinos implement data-driven strategies to engage and hold players.
One distinguished figure in this transformation is Bill Hornbuckle, the CEO of MGM Resorts International. Under his direction, MGM has […]

Artificial Intelligence (AI) is changing the casino industry by enhancing operational efficiency and upgrading customer encounters. In 2023, a report by Deloitte pointed out that AI systems could raise revenue by up to 30% for casinos that successfully apply data analysis and machine training.
One notable figure in this change is David Schwartz, a renowned gaming expert and the former director of the Center for Gaming Research at the University of Nevada, Las Vegas. His […]